My cell phone brrrrrrrrd softly, flashing it's light - as Ajit "Loin" of Yaadon Ki Baraat would have said - "On" "Aaff", "On" "Aaff". I picked up and said a "Hello" in my usual "voice" (gruff, deep, threatening whatever - I have heard comments about that!) The voice at the other end was soft, polite, gentle and female and it said "Good Afternoon"
My eyes strayed to the bottom right hand corner of my laptop. 11:56 AM. So I replied "Good MORNING" with an eXXtra emphasis on the second word. She fumbled, she mumbled, she hemmed and before she could haw, I said "It's 11:56, it's STILL morning. Who's this?" Who it was, doesn't matter - but she did come back with a "It's 12:04 sir".


My eyes strayed to the bottom right hand corner of my laptop. 11:56 AM. So I replied "Good MORNING" with an eXXtra emphasis on the second word. She fumbled, she mumbled, she hemmed and before she could haw, I said "It's 11:56, it's STILL morning. Who's this?" Who it was, doesn't matter - but she did come back with a "It's 12:04 sir".
Blame the Virgo in me for being such a pr*^k and an a$$*&le
Some little time later, that same afternoon, I was on my way to a client, driving, the radio playing along. Some good music, nice soft & melodious songs interrupted by too many, far too many advertisements. I usually "switch" channels when that happens (you too, don't you?) and happened to catch the RJ announce "The time now is exactly 2:03 on the studio clock" - my digital clock on my dashboard showed MY time to be exactly 1:59. Frowning, I checked the time on my cell phone. Synchronised well (a Virgo cell phone, after all!) it showed 1:59 too (it BETTER!) My mind wandered to my school days when we used to have an implicit, unshaken belief in the "Time" as announced on BBC radio or VoA. There I was, shaking my head regretfully and switching over to another FM channel and - I swear, I am NOT making this up, sheer COINCIDENCE - the announcer says "The time is 1:57 and in a short while you will listen to the voice of ... who will be with you till 5, till then it's bye from me"
A couple of days before that, a very good friend of mine had been to meet a client - this, on a festival holiday, mind you - down in Colaba. A 11:30 AM meeting. Only, when they reached the clients' office the person who had called them was not in yet. He came in, "slightly late" at 12:15. Another team, from another company, who had a prior appointment with this "gentleman" was called in first. My friend finally was granted an audience well after 1:30.
Typical, isn't it? We are so careless with time, whether it is our OWN time or whether it is others' that we squander... and yet, the number of times I have heard people say that in Mumbai time is money!
A couple of days after that "Good morning/Good afternoon" thing happened, I went to a bank near my office - needed to deposit some money. I'd just finished lunch, the time was close to 3. I wasn't too sure whether the banking hours were over. The clerk was polite when she told me that the bank accepted cash till 5 PM. I filled in the paying in slip and stood in a queue. Have you noticed, banks have become quite mechanised? There was a man ahead of me, only one cash counter was open - he had handed over a large amount of cash. The teller, a lady of around my age (OK, OK, an OLD lady, yes!) accepted the bundles and one by one, methodically, placed each bundle in the Currency Note Counting machine behind her.
The machine WHIRRRED and in seconds digitally displayed the number of notes (94) and the denomination (Rs 500). Aunty took the bundle, frowned at the machine, frowned at the bundle, looked at the customer in front of her, a rather quizzical, puzzled, confused look and she smoothened the edges of the notes, shifted the rubber band a bit and placed the bundle in the machine again. Again the machine went WHIRRRRR and said 97. The customer (not me, the guy at the counter) shifted nervously while Aunty went through her motions of frowning, shaking her head and all that... repeat procedure (edges, rubber band, etc) and again WHIRRRRR and magic!! A Tendulkar number, 100!! She kept that bundle aside and took up the next bundle - there were 5 such bundles, various denominations - a bundle of 1000, 3 bundles of 500, and one of 100. Almost every time the WHIRRING machine displayed "multiple choice" questions while Aunty did her frowning, Customer did his fidgeting and Uncle (that's me) went from patient watching to fidgeting to wondering whether I should come back tomorrow to finally enjoying the sheer relief of seeing a second teller open her counter (after lunch, perhaps). While my deposit was processed (thankfully in a few seconds) the other guy remained there still...
What struck me was this - by what logic does the teller keep repeating placing the bundle of notes back in the machine till it tallies with what the customer wrote on his paying in slip? Beats me. It seemed to me to be about as "Exact" as the time on the FM radio channels...
Finally, while most of my professional friends and colleagues in the insurance business have been going crazy with hundreds of thousands of renewals to handle, I've been leading a rather more relaxed life these few days. SO much so that I thought I'd spend some time doing some statistical number-crunching, digging deep into the web-site of the insurers to see the various performance parameters. And so, since the insurance regulator has made it mandatory for insurers to display critical information on their web-sites, the data is available.
Oh yes, it IS available - provided one knows where to look for it. Clever guys, insurers! They know how to display this data while keeping it safely disguised so that it does not come easy to the layman. (You wanna know more? Ask "Uncle", I'll tell you!!
Anyway, the final point here is this - of the many insurers' data that I've accessed so far, only ONE insurer's data appears to be CREDIBLE. All the other insurer's data, accessed on their web-sites, are so patently inaccurate - errors in totalling, errors in carrying forward figures from one quarter to the next, errors in terms of a complete mismatch between what is shown in one form not tallying with another form and so on and so forth...
One would have thought that at least when it comes to submitting data to the regulator (mind you, all this information that I accessed IS filed with the regulator) the insurers would have taken the effort to check and double check. Bah!!
When I left office around 7 this evening, as always, my eye fell on the "scoreboard" outside the Indian Institute of Population Studies, (a deemed university, mind you!) - they have a display board (see pic) that shows the population of India as on the previous day.

Today's score was something like 124,78,93,114 or so... as on 29th March 2012.
How exact!! Sure.....

















